Refund policy

Returns

Although we always hope that you are pleased with your purchase, we understand that sometimes items don’t work out for everyone! 

We gladly accept returns in exchange for ONLINE CREDIT ONLY. Please return items unused and in the same condition you received them within 14 days from delivery. If 14 days have gone by since your purchase was delivered to you, unfortunately we can not accept the return.

To start a return, you can contact us at shopthemomentbtq@gmail.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You can always contact us for any return questions at shopthemomentbtq@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Any and all sale items are FINAL SALE!